Support

i-ODO turns an Outlook email into an Azure DevOps work item, with the email's formatting, images and attachments, and can keep later messages in the conversation on the work item.

Get help

Email support@inforge.com.au. Tell us which Outlook you use (Windows, new Outlook, web, Mac, iOS or Android), what you were doing, and any message i-ODO showed.

While i-ODO is free, support is provided on a best-efforts basis. We read every request, but we can't guarantee a response or a fix, or a time for either.

What you need

• A work or school Microsoft 365 account. Personal Outlook.com accounts aren't supported.
• An Azure DevOps organisation connected to your organisation's Microsoft Entra ID, with permission to create work items in the project you choose.
• Outlook on the web, new Outlook for Windows, classic Outlook for Windows (Microsoft 365), or Outlook for iOS or Android. Outlook for Mac should work but hasn't been tested yet.

Getting started

The user guides cover setting up i-ODO, creating work items, linked work items and comments, tracking conversations, phones, and deployment for administrators.

Common questions

i-ODO asks me to sign in or consent

i-ODO uses your Microsoft 365 sign-in. The first time, you may be asked to consent to the permissions listed in the privacy statement. If your organisation doesn't let users consent, ask your administrator to grant consent for i-ODO.

No projects appear

Check that the Azure DevOps organisation is connected to the same Microsoft Entra ID as your mailbox, and that you can open the project in Azure DevOps.

Replies aren't being added

i-ODO adds tracked messages when it is opened on a message in that conversation. Pin the i-ODO pane so it stays open as you move between emails.

The pane closes when I select a conversation in new Outlook

Select a message inside the conversation, or pin the i-ODO pane.