Track a conversation

When a request turns into a back-and-forth, tracking keeps the whole conversation on the work item, so the team doesn't have to dig through anyone's inbox.

Turn it on

When you create the work item, tick Track all future messages in this conversation.
Or later: open i-ODO on the email and tick the same box under the work item.

Tracking is off unless you turn it on, so conversations that don't need it are left alone. Untick the box to stop; messages already added stay on the work item.

Only the person who created the work item can change this setting. Everyone else sees whether it's on and who set it.

What gets added

Each later message in the conversation, including the replies you send, is added to the work item as a comment with:

a From, Sent, To and Subject header;
just the new part of the message, without the earlier thread quoted underneath;
its inline images.

The message's attachments are attached to the work item. i-ODO checks the work item before adding each message, so a message that's in more than one of your folders, or that a colleague's i-ODO has already added, isn't added again.

When it happens

i-ODO adds new messages whenever it is open on any message in the tracked conversation. It doesn't run in the background, so:

Pin the i-ODO pane, and messages are added as you read the conversation.
Messages that only reached a colleague's mailbox are added when their i-ODO opens on the conversation.

The pane tells you how many messages it added.

Privacy

To find the messages, i-ODO reads that conversation from your own mailbox through Microsoft Graph, and only while you are using it. See the privacy statement.